What to Do When Your Electronic Safe Lock Won’t Open

[Image: Casoro electronic keypad lock. Original file: casoro-lock.jpg, 188 × 133, aligned left]

It’s a common tale we hear from customers at Casoro on a regular basis. In fact, it may happen to you in the future, if it hasn’t happened already. You go to open your jewelry safe, type in your password, and all of a sudden the electronic lock won’t open. You try the password again, but no luck. So, what do you do next?

First and foremost, don’t stress. Technical issues are bound to happen occasionally with anything electronic, but if you know how to troubleshoot, you’ll be okay. That’s why our safe specialists at Casoro Jewelry Safes developed a troubleshooting guide, to give you the quick-fix solutions you’ll need for all of your electronic lock needs.

Step One: Replace the Batteries

The first step in troubleshooting an electronic lock is simple: replace the batteries. Not just any old batteries will do, though. Electronic locks require powerful, brand-new, future-dated, good-quality, brand-name batteries (such as Duracell or Energizer). Trust us, more often than not, new batteries will fix your lock difficulties. Always try this step first, before moving on to any other troubleshooting.

Still Not Working?

We hope your lock is back to full working order after replacing the batteries. If not, check out our new Electronic Lock Troubleshooting Guide for more possible solutions. And let us know if you discover any additional tips along the way that work for you!